Return & Refund Policy

We want you to love your purchase, but if for any reason you're not completely satisfied, we're here to help.

Return Policy

• You can request a return within 14 days of receiving your order.

• To be eligible for a return, the item must be unused, in its original packaging, and in resalable condition.

• Returns due to change of mind or customer error will be at the customer’s expense.

Damaged or Faulty Items

• If your item arrives damaged or defective, please contact us within 48 hours of delivery.

• We will cover the return cost and offer a replacement or full refund, based on your preference.

• Please include photos of the damaged item when contacting us.

Refund Policy

• Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 5–7 business days.

• Shipping charges (if any) are non-refundable unless the item was received damaged or incorrect.

How to Request a Return or Refund

To start a return or refund request, please contact our customer support with your order number and reason for return:

• 📞 Phone: +447597785487

• 📧 Email: ikkreative9@gmail.com

• 🏢 Business Address:
    2, Frederick Street, Kings Cross London WC1X 0ND United Kingdom